Please read the Triomar-Ibiza Apartments terms and conditions carefully. Our terms and conditions are governed by the regulations and laws of the Kingdom of Spain and the European Union, which may differ from those in your country. During your stay, guests are required to respect the accommodation rules and regulations and the rules of the common and outdoor areas.
We would like to draw your attention to a few points:
- Every accommodation facility is obliged to register the identity of the guests and the length of their stay, therefore we are obliged to ask you for a valid ID before check-in. In case that you are unable to provide the valid ID, your accommodation will be denied and we may charge you a cancellation fee.
- Confirmed reservations are binding and therefore a cancellation fee may be required 30 days or less prior to check-in. Please see cancellation policy for more information.
- The accommodation place and its outdoor areas are for guests only, and visitors are allowed in the property from 10.00 AM to 10.00 PM, with the exception of the outdoor area around the pool, where only accommodated guests are allowed.
- In case of violation of the accommodation conditions, the accomodation provider may withdraw from the contract and cancel the accommodation without any refund, but our conditions are created in agreement with accommodation rules in our region.
Our terms and conditions and accommodation rules are set out in the following paragraphs:
Accommodation provider
The accommodation in the Triomar-Ibiza apartments in Benidorm is provided by Proyecto Diez, s.a. (joint stock company).
Reservations
Any reservation is a business relationship between the accommodation provider and the accommodation customer, once confirmed it is binding for both parties. For a firm booking, 20% of the total amount must be paid. The rest will be paid in cash on arrival or by bank transfer 5 days before the arrival. In case of arrival out of office hours, the payment will be made the next day at our office. In case of the bank transfer to our account from outside the EU, the provider will charge an administration fee of 20 Euros.
Prices
Price is per night per apartment including VAT (IVA) 10%. Minimum stay is 4 days. Possibility of staying 1-3 days with extra charge. For stays of 4 days or longer the normal rate is applied. The price includes water, electricity and gas supply. Air conditioning is not included. Heating is included from 1 December to 31 March. In case of a refund obligation, the provider will use the same method as the accommodation was paid for. The accommodation provider reserves the right to change the price of the accommodation in case of extraordinary circumstances.
Cancellation of stay
The stay can be cancelled by the client before the arrival and during the stay. The stay may be denied or cancelled by the provider in the following cases:
- the client and all persons staying do not present a valid identity document for the registration
- the guests seriously violate the accommodation regulations, the operating conditions or applicable laws
- the guests violate the principles of civil coexistence (e.g. by making noise during night hours, destroying property and equipment, etc.)
- there are persons in the apartment who were not registered on arrival
- the customer does not check in within 24 hours of the first day of booking
Possibility of refunding the deposit paid for the reservation
- Free cancellation 31 days prior to arrival (promotions not included).
- Cancellations made between the 30th and 8th day prior to arrival will be charged 50% of the booking price.
- 100% charge in case of the cancellation 7 days prior to arrival or if the client does not arrive.
CONDITIONS AND METHOD OF ACCOMMODATION
Before making a reservation, the client is obliged to get acquainted with the valid accommodation conditions of the accommodation provider. By making a reservation at the accommodation facility, the client consents to the terms and conditions of accommodation, which become to have binding effect for the client.
In order to protect their health and safety, the clients are obliged to inform the accommodation provider of any serious health problems at the beginning of their stay, so that adequate medical assistance can be provided if necessary.
The client has the right to check in from 5.00 PM on the first day of booking. The client is obliged to hand over the cleaned apartment no later than at 10.00 AM on the last day of the agreed period for the provision of accommodation services. If the client does not abide by the time of vacating and handing over the apartment, he/she must pay the provider the appropriate price for the extension of the accommodation. The provider may accommodate the client earlier than the specified time or allow the client to hand over the apartment at a later time, subject to availability and at an additional cost.
All clients must present a valid ID upon arrival – ID card for EU citizens or passport for non-EU citizens. In case of arrival out of office hours, the clients must come to the office the following day to present their documents for registration.
Handing over the keys
In case of arrival during office hours, the provider will hand over the keys to the client directly at the office after proper registration. If the client arrives out of office hours, it will be specified in advance where to collect the keys. A deposit of 200€ will be paid upon handing over the keys. This deposit will be refunded after handover and inspection of the apartment. Losing or breaking the apartment keys will require a cost of between €35 and €100 depending on the type of door and lock.
After the receipt of the keys, the client is obliged to inspect the apartment and report any deficiencies or objections to the accommodation provider. In case that the provider finds out any damage to the apartment or its furnishings during the provision of the services or at the end of the client’s accommodation, the client must fully reimburse the provider for any damage to the apartment or its equipment.
The client acknowledges that in case of necessity, urgency to resolve an emergency situation (e.g. threat of an accident, violation of accommodation conditions, etc.) or in order to provide the agreed services, authorized persons of the provider may enter the apartment, even without the presence of the client.
Swimming pool
The operating conditions of our outdoor swimming pool can be found here. Tickets for theme parks and excursions are available at our office.
Safes
Proyecto Diez is not responsible for the loss of clients’ personal belongings. For this reason, we offer clients the option of renting safes.
Parking
Proyecto Diez offers parking spaces for rent. Proyecto Diez is not responsible for any damage that may be caused to your vehicle, as this is a parking lot accessible from the street.
Office hours**
- Monday-Friday: 11am-1pm
- Saturday-Sunday: closed
Out of office hours we can be contacted on (0034) 965853283
** Varies depending on the season
Privacy policy
CONFIDENTIALITY AND DATA PROTECTION
For the purposes of the provisions of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, PROYECTO DIEZ, S.A., hereinafter the OWNER informs the User of the existence of an automated personal data file created by and for the OWNER and under its responsibility, with the purpose of carrying out the maintenance and management of the relationship with the User, as well as the work of information, training and marketing of the service and activities related to the same. At the time of acceptance of these general conditions, the OWNER will require the User to collect some essential data for the provision of its services.
REGISTRATION OF FILES AND FORMS
The completion of the registration form is mandatory to access and enjoy all the services offered on the website. However, for newsletters you must provide your e-mail address and for the use of certain services under registration you must register as a registered user of the OWNER. Failure to provide the requested personal data or not accepting this data protection policy means the inability to subscribe, register or participate in any of the promotions in which personal data is requested. In accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that the personal data obtained as a consequence of your registration as a User, will be incorporated into a file owned by PROYECTO DIEZ, S.A., with C.I.F. A08739633 and address at C/Ibiza nº15, – 03503 Benidorm (Alicante), having implemented the security measures established in Royal Decree 994/1999, of June 11.
ACCURACY AND VERACITY OF THE DATA PROVIDED
The registered User or newsletter subscriber is solely responsible for the accuracy and correctness of the data included, exonerating the HOLDER from any liability in this regard. Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them updated. The registered or subscribed user agrees to provide complete and correct information in the registration or subscription form. The OWNER is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so neither assumes any responsibility for hypothetical damages that may arise from the use of such information, the OWNER reserves the right to update, modify or delete information contained in its web pages and may even limit or deny access to such information. The OWNER is exonerated from liability for any loss or damage that the User may suffer as a result of errors, defects or omissions in the information provided by the OWNER whenever it comes from sources outside the OWNER.
COOKIES
In order to speed up the service offered, the OWNER will use “cookies” to offer you a better and more personalized service. This “cookie” is installed when the browsing session begins by www.triomaribiza.com. If the User does not want the cookie to be installed on your hard drive, you must configure your browser to not receive them, using the procedure recommended by your browser for this procedure, or delete it directly on your computer. In this case, the speed and quality in the operation of the services of the OWNER may decrease. Provided that you have not activated the option involving the installation of cookies on your hard drive, you can explore your hard drive by following the instruction manual and help of your operating system to know each server from which cookies are sent. The OWNER will save your typical navigation path to adapt our services as much as possible to your preferences. The User expressly consents to the use of cookies by the OWNER without it being necessary to ask for his consent each time he enters our site. The names of the servers that transmit or activate the automatic data collection procedures are under the domain triomaribiza.com.
TRANSFER OF DATA TO THIRD PARTIES
The OWNER shall not transfer user data to third parties.
EXERCISE OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION RIGHTS
You may send your communications and exercise your rights of access, rectification, cancellation and opposition at the email address: apart@triomar-ibiza.com, or by ordinary mail addressed to the OWNER, at the postal address indicated above. To exercise these rights and in compliance with the Instruction 1/1998 of January 19, 1998, of the Data Protection Agency, it is necessary that you prove your identity to the OWNER by sending a photocopy of National Identity Card or any other means valid in law.
SECURITY MEASURES
The OWNER has adopted the security levels of protection of Personal Data legally required, and try to install those other additional technical means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data provided to the OWNER. The OWNER shall not be liable for any damages that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of this electronic system, caused by reasons beyond the control of the OWNER, delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, the Internet system or other electronic systems, as well as damage that may be caused by third parties through unlawful interference beyond the control of the OWNER. Nevertheless, the User must be aware that Internet security measures are not impregnable.
ACCEPTANCE AND CONSENT
The User declares to have been informed of the conditions on personal data protection, accepting and consenting to the automated processing of such data by the OWNER in the manner and for the purposes indicated in this Personal Data Protection Policy. Certain services provided on the Portal may contain special conditions with specific provisions on the protection of Personal Data.